Drive Customer Loyalty and Engagement for Leading Travel Brand 

October 12, 2023

network scientist

According to the Q1 2022 Global Loyalty Programs Survey released by Research and Markets in June 2022, the loyalty programs market in India is projected to grow by 13% to reach $4Bn by 2026. The company recognized this incredible opportunity and was determined to lead the way by creating a platform that is unparalleled in terms of its innovation and user experience.

The Challenge:

Our client’s vision was to engage with 30 Mn members on their multi-brand, multi-category loyalty platform and inspire them to live their best lives. To achieve this ambitious goal, they enlisted the expertise of Network Science to develop a cutting-edge Deep Tech strategy that will revolutionize the industry.

The journey towards achieving this vision began with a deep understanding of the business objectives, member needs, and the competitive landscape. Network Science, leveraging its extensive experience in Deep Tech and Data Analytics, worked closely with the client to develop a comprehensive strategy that would drive member engagement and create an exceptional user experience.

Our strategy included a range of innovative solutions, such as AI-powered recommendation engines, predictive analytics, and personalized offers and rewards, that would empower our client to deliver remarkable experiences to its members. By leveraging these advanced technologies, our client inspired its members to embark on truly remarkable journeys and make unforgettable memories.

The Solution:

We recommended that our client takes an “Open Architecture Platform” approach, which would enable them to innovate faster at a much lower cost of operations. The platform approach would be strengthened through a 4-sided network effort, where users create value for users, which attracts more users, and in turn creates more value and attracts more anchor partners to the Platform.

Results and Benefits:

This new Architecture would be a multi-tenanted SAAS marketplace – with the client owning the IP, allowing our client to attract, engage, and retain loyalty members to earn & burn points across 100+ anchor partners. The platform would enable our client to define the rules of engagement for all parties, provide robust value & data exchange, is highly secured, has a core focus on user experience and encourages marketers & entrepreneurs to create new ways to deliver value.


At Network Science, we believe that our client’s vision is truly inspiring. By combining cutting-edge technologies with a passion for creating unforgettable experiences, our client is poised to revolutionize the loyalty and rewards space. We are honored to be their partner on this journey and excited to see the impact that our collective efforts will have on the lives of millions of members.

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    Drive Customer Loyalty and Engagement for Leading Travel Brand 

    network scientist