The client has been in the business of manufacturing High-Security Registration Plates according to the guidelines set by the Ministry of Road Transport and Highways (MoRTH) since 2001. Despite an ERP in place, the client faced a series of problems. Their processes were inefficient, their data was unreliable, and different departments used separate software, causing integration issues. As the business grew, their systems couldn’t keep up, and compliance and reporting became a roadblock.
From the lens of Transformation Office at Network Science, the client’s vision had little semblance with their current style of doing business. Hence, through a very meticulous process of assessing the problems and their implications in mind, we recommended the client to embarked on a journey to implement a new age, Zero code powered Enterprise Resource Planning (ERP) system. This decision aimed to streamline operations, ensure data accuracy, improve integration, and regain a competitive edge, marking the beginning of a new chapter in their story.
• The incumbent ERP Vendor had limited resources for support coupled with lot of issues faced by various departments on a daily basis. The issue quadrupled as, even the quality of support was poor. Add to that, problems of third-party integrations, new OEM enrolment, changes in the government policies which the system couldn’t cope with in quick time.
• On further analysis, it was found that the current ERP had limitations on scalability and lacked real -time visibility. This made the information and subsequently the management reporting unreliable.
• Significant charges were bore by the client owing to incessant change requests, poor cloud and infrastructure maintenance. All these hinted towards a bad business – system fit at the client’s end.
Our approach began with thorough market research, followed by a deep dive into client’s business in understanding their current processes – operations, transactions, capturing information etc. We also analysed their current costs and how we can optimise that? The various stakeholders were mapped against functions to maintain seamless communication.
We then conducted rigorous workshops, collaborating closely with both the teams (vendor and client) to understand their functional challenges and how the new ERP will mend the gap. We held more than 20 workshops, which not only helped articulation of problems by vendors accurately but also forged a deeper partnership among various stakeholders.
We moved into the process of creation of precise Business Requirement Documents (BRDs) and scope definitions, ensuring that the client’s objectives are met. This meant, we conducted over 20 demos and crafted more than 5 Minimum Viable Products (MVPs) for the client.
This isn’t just a project; it’s a partnership, and we’re excited to embark on this transformative journey
• Cost Savings – compared to the current spend, the new open-source ERP (inclusive of cloud hosting) was able to achieve 50% cost savings in 5 yrs.
• Customisation – a lot of the operational processes along with automating numerous manual processes were achieved because of the flexible nature of the ERP. A rough estimate is about 30% of all requirements of the client were met through customisation.
• Scalability – A single system catering for more than 25 entities within the parent organisation. Also, there’s unlimited access to OEMs, Dealers, customers which earlier required development (cost, effort, time) each time.
• Ownership and data control – 100% resides with the client.
• More than 90% increase in overall efficiency.
• Innovation Office of the future – Open-source ERP software benefits from contributions from a wide range of developers, leading to continuous innovation.