Transforming Customer Service in the Tyre Industry
Revolutionizing Customer Service in the Tyre Industry with AI and AR Technologies
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| Role | Deep Tech Used | Industry | Potential Vector | Potential Vector Benefit |
|---|---|---|---|---|
| CEO
COO |
VR/AR Technology Artificial Intelligence (AI) Vision analytics |
Manufacturing | User Experience | 40% |
Use Case Description
This use case involves transforming customer service in the tire industry by leveraging advanced technologies. The implementation includes an AI-driven system fine-tuned with specific industry terminology and processes to provide accurate and relevant responses to customer queries. An Augmented Reality (AR) platform is integrated to facilitate real-time video streaming, enabling remote interaction between dealers and experts. This allows experts to assess tire conditions and provide immediate guidance, particularly in remote areas.
Case Study: Transforming Customer Service In The Tyre Industry
Challenges
- Prolonged Resolution Times: The client struggled with long delays in resolving customer queries, impacting overall satisfaction.
- Limited Resources: Resource constraints due to limited manpower hindered effective customer service.
- Remote Area Service Difficulties: Servicing dealers in remote locations posed significant challenges, complicating timely support and resolution.
Solution
- AI-Driven System Development: Network Science developed an AI-driven system by collecting a comprehensive dataset of customer queries and resolutions. This system was fine-tuned with the client’s specific industry terminology and standards to enhance accuracy and relevance in responses.
- AR Platform Integration: An Augmented Reality (AR) platform was integrated, allowing for real-time interaction between dealers and experts. This setup enabled experts to remotely assess tire conditions and provide immediate guidance through live video streams.
- Continuous Process Refinement: A feedback loop was established to collect and analyze customer interaction data, optimizing the AI system’s performance. The platform also facilitated efficient data collection and correction, ensuring accuracy in AI responses.
Results and Benefits
- Reduced Resolution Time: The AR platform and real-time video streaming led to a significant reduction in the time required to resolve customer queries, enhancing overall customer satisfaction.
- Enhanced Resource Efficiency: The AI-driven system improved the ability to serve dealers in remote areas, addressing the challenge of limited manpower resources effectively.
- Faster Warranty Claim Settlements: Streamlined communication through live video streaming expedited warranty claim processes, reducing overall turnaround time and operational inefficiencies.
